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Troubleshooting Microsoft Application Virtualization/ SoftGrid error 0060922C-800736B1 |
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I’ve been evaluating Microsoft Application Virtualization, a.k.a. SoftGrid, which is now part of the Microsoft Desktop Optimization Pack (MDOP) and, like all technical people, I just dived in at the deep end without reading anything and tried to get it all working myself. I’m a seasoned technical consultant for crying out loud, what do I need instructions for right?
Right! 
Well, suffice to say I had a problem or two. One of which looked like this in the log file (default location of C:\Program Files\Softricity\SoftGrid for Windows Desktops\SFTLOG.TXT):
[05/01/2008 13:36:09.396 VSCM INF] {tid=47C}
Starting automatic service 'MDM'.
[05/01/2008 13:36:26.488 SWAP INF] {hap=13:app=Microsoft Office Word 2007 12.0.4518.1014:tid=47C:usr=olliew}
Elapsed time for upload: 23.434 seconds
[05/01/2008 13:36:26.799 ???? ERR] {tid=47C:usr=olliew}
Unable to CreateProcess (rc 0060922C-800736B1)
[05/01/2008 13:36:26.799 SWAP ERR] {hap=13:app=Microsoft Office Word 2007 12.0.4518.1014:tid=47C:usr=olliew}
The client could not launch Q:\Microsoft Office\Office12\WINWORD.EXE (rc 0060922C-800736B1, last error 0).
[05/01/2008 13:39:45.230 VSCM INF] {tid=F98}
Starting automatic service 'MDM'.
[05/01/2008 13:39:47.155 SWAP INF] {hap=14:app=Microsoft Office Word 2007 12.0.4518.1014:tid=F98:usr=olliew}
Elapsed time for upload: 2.313 seconds
[05/01/2008 13:39:47.165 ???? ERR] {tid=F98:usr=olliew}
Unable to CreateProcess (rc 0060922C-800736B1)
[05/01/2008 13:39:47.165 SWAP ERR] {hap=14:app=Microsoft Office Word 2007 12.0.4518.1014:tid=F98:usr=olliew}
The client could not launch Q:\Microsoft Office\Office12\WINWORD.EXE (rc 0060922C-800736B1, last error 0).
It turns out this is a result of not having the Microsoft Visual C++ Runtime package installed on the client computer. Downloading and installing the runtime fixed this problem for me.
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